How to Win More Patients with Proactive Review and Reputation Management

Reviews can be scary. Your business thrives on its reputation, so you may feel helpless when someone decides to hop online and drag your good name through the mud. You could ignore the bad review, but chances are your prospective patients won’t. In fact, studies show that 58% of customers read online reviews to help inform their decision.

But bad reviews can also be an opportunity if you have the right resources! You can gain control of your reputation, get ahead of bad reviews, and even turn them into a chance to showcase your superior customer service with WebPT Local’s reputation management platform and services.

Find and respond to all your reviews

65% of consumers believe that businesses should respond to every customer review, whether positive or negative. WebPT Local helps you to do that, with email alerts that help you monitor your reviews across the web and bring them all together so you can easily control your reputation in real-time.

Keep your patients happier

As tough as bad reviews are to hear, they are also important feedback and often an opportunity for your business to improve. Responding to, tracking, and addressing patient issues can highlight real problems in your clinic that you might not otherwise see. You may also be able to find ways to delight your patients.

WebPT Local gives you the capability to show your patients you care, say thank you, avoid problems—and win their loyalty in the future.

Proactively build your reputation

People are online talking about your brand. You should be driving that conversation! Use social posting to create more buzz around your practice, including news, job postings, offers and multimedia, all personalized to your locations and managed through a central platform. WebPT Local even tracks how your campaigns are performing.

Benchmark your progress

We can help you monitor how your brand is doing against benchmarks, and analyze your patient engagement in real time, tracking views, clicks, reviews, and comments. And we’ll present it all in an easy-to-understand dashboard.